Auction Help

If you have an issue and is listed below, please choose from the list to find quick answers:

1. How do I get started?
2. I have registered and not recieved my bidder number.
3. I entered my bid and I don't get the .
4. How much would it cost to ship an item to my address?
5. How do I donate an item to the auction?
6. How do I sponsor the auction site, board or a web ad?

If your issue is not listed here or the above suggestions did not help, please complete the Contact Us form and we will get back with you as soon as possible:

Auction Help:

To participate in this online auction you will need a Bidder Number. Click where indicated on the bottom of the login form on the main page to get your Bidder Number - Get a Bidder Number. After you receive your Bidder Number use it to login to the auction website.

1. Check your spam list or junk mail folder.
2. All emails for this auction will be sent from auction@hanwi.com. To avoid the emails to be flagged as a SPAM, please add auction@hanwi.com to your safe email list.
3. If you still cannot find your confirmation email Click here to contact us and we will call you with your bidder number.

Q. I would like to know the shipping and other charges for a specific item.

1. Send us your address, email, phone number and the item that you are interested in and one of our auction committee person will contact you with the cost, Click here to contact us.

Q. I keep getting back to Bidder Login Page even though I enter the correct bidder number and password.

1. Make sure you have your cookies turned on in your browser for the site.
2. If you still have questions, Click here to contact us.

1. If you had checked the "Remember me on this computer", you will not get the Bidder Login page unless you Click on Logout.
2. If you had not checked the "Remember me on this computer", you will not get the Bidder Login page unless you close the brower on your computer.
3. If you still have questions, Click here to contact us.

1. Send us your information and one of our auction committee person will contact you, Click here to contact us.

1. Send us your information and one of our auction committee person will contact you, Click here to contact us.